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Emergency Department Information

Doctor Sofia Kahn, the medical director and chair of the emergency department, describes what to expect when you visit the emergency department at Emory Decatur Hospital and Emory Hillandale Hospital. From triage to discharge, your wait times may vary, but we are with you all the way. 

Right Care. Right Place. Right Time.

Primary Care

HAVING A PRIMARY CARE DOCTOR IS THE BEST WAY TO MANAGE YOUR HEALTH AND STAY WELL through regular visits. Your doctor will know more about your health history and will keep your health records, which can lead to better health and wellness and lower your health care costs.


  • Understand your history and guide you on the path to better health and wellness.
  • Treat and monitor chronic conditions such as diabetes, asthma, high blood pressure and high cholesterol.
  • Coordinate your care and help you access needed specialists and other health services.
  • Provide regular check-ups, immunizations and preventive care.

Your primary care office is also the ideal place to go when you need care for non-emergency situations such as fever, flu, sore throats, congestion, upset stomach and ongoing aches and pains.
But, if you are unable to reach your doctor or your primary care doctor can’t see you when you need to be seen, you may need to seek care at an urgent care/walk-in clinic or emergency room.

Please note: Some insurance plans may not cover non-emergent illnesses treated in the ED, so it’s important to know.  You may call your after-hours advice line to help you find the right care at the right place for the right time. Look for the advice line number on your insurance card.

Urgent Care Clinic

Do you have a non-life-threatening medical condition or injury that requires medical attention right away? The Emory Healthcare Network partners with urgent care and MinuteClinic providers to give you the convenient care you need.

Combined, our urgent care and MinuteClinic partners provide more than 60 locations throughout metro Atlanta and surrounding counties. This puts care where you need it, 7 days a week for most of the year.

In non-life threatening cases, choosing an urgent care or MinuteClinic provider instead of the emergency room can save you time and money when you’re not feeling well, and you can’t wait for an appointment with your primary care physician. Not sure where to go?

Visit the Peachtree Immediate Care site for locations, wait times, online check-in and a full list of services, including lab services or visit the MinuteClinic site for locations, wait times, to hold a place in line and a full list of services.

Your insurance website will also list other Urgent Care facilities covered by your plan. It is best to plan ahead and know where you will go if you have an urgent care concern in the evenings or on weekends.

Emergency Department

The Emergency Department is where you go to seek life-saving care, 24 hours a day, every day. You may arrive by ambulance or by car. If you are experiencing a concerning, sudden change in your health, please call an ambulance and allow the paramedics to determine if you need to be transported to an Emergency Department.

When To Go

Help Us Help You


We know how important it is to have someone with you during treatment in the emergency department in Atlanta. For the safety and privacy of our patients and staff, we ask that all visitors check in with our patient representative and security. They will contact the patient and clinical staff to receive clearance for visitation. At that time, the patient representative may escort you to the patient’s room in the emergency department. However, during periods of high volume or clinical care needs, it may be necessary to restrict emergency department visitation. If you or your visitor has any questions or concerns, please speak to our patient representatives for assistance.

In an effort to make your visit more productive in our emergency department, we ask that you please bring the following with you, if possible:

  • All of your medications or a list of your medications.
  • Your current address and insurance card.
  • A list of any allergies.
  • The name(s) of your primary care doctor and any specialists who treat you.

You can keep all this information on one form by using the Medi-Card. Simply click here, fill out the card, print it and bring it with you to your visit at the emergency department.

Our emergency departments encourage patients to participate in their care.
  • Be sure we are checking your name band.
  • Be sure that we are washing our hands.
  • Be sure that we are informing you about your care, tests, medications and procedures.
  • Be sure that we are asking you about your goals for your care.

If we fail to do any of the above, please share your concern with your nurse or ask to speak with the charge nurse.

Advance Directive

We want to honor your wishes, so please bring a copy of your advance directive with you to the emergency department. Read more if you are not familiar with an advance directive.

Patient Rights and Responsibilities

Read more about how we want to honor your rights and inform you of them.


Read more about directions to our emergency department. Please note, there is a charge for parking.

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